Privacy Policy

1. Information We Collect

Personal Information You Provide

When you use our services, request a quote, or contact us, we may collect:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Pool type, service frequency preferences, property details
• Payment Information: Payment card details (processed securely through Stripe)
• Communication History: Messages, inquiries, and correspondence with our team

Information Collected Automatically

When you visit our website, we automatically collect:

• Usage Data: Pages visited, time spent, referring URLs, browser type
• Device Information: IP address, device type, operating system, browser
• Analytics Data: Website interactions, form completions, conversion events
• Cookie Data: Session preferences, analytics tracking (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Schedule appointments, deliver pool maintenance, process payments
• Communicate: Send service updates, confirmations, and respond to inquiries
• Improve Our Services: Analyze website usage, optimize user experience
• Marketing: Send promotional offers and updates (with your consent)
• Legal Compliance: Comply with legal obligations and protect our rights
• Fraud Prevention: Detect and prevent fraudulent activities

3. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

• Database Security: Your data is stored in secure MongoDB databases with encryption at rest
• Transmission Security: All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Payment Security: Payment information is processed through Stripe, a PCI DSS Level 1 certified provider. We never store complete credit card information
• Access Controls: Access to personal information is restricted to authorized personnel only
• Regular Audits: We regularly review our security practices and update them as needed

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We use trusted third-party services to operate our business. These services may have access to your information:

Stripe (Payment Processing)

• Processes all payment transactions securely
• Collects payment card information (we do not store full card details)
• Privacy Policy: https://stripe.com/privacy

Google Analytics

• Tracks website usage, traffic sources, and user behavior
• Uses cookies to identify returning visitors
• Privacy Policy: https://policies.google.com/privacy

Google reCAPTCHA

• Protects our forms from spam and automated abuse
• Collects hardware and software information for fraud detection
• Privacy Policy: https://policies.google.com/privacy

Vercel (Web Hosting)

• Hosts our website and application infrastructure
• May collect server logs and performance data
• Privacy Policy: https://vercel.com/legal/privacy-policy

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use

• Essential Cookies: Required for website functionality, authentication, and security
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Preference Cookies: Remember your settings like dark mode preference

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Receive your data in a structured, commonly used format
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal information

California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to know if we sell or share your information
• Right to opt-out of the sale of your information
• Right to deletion of your information
• Right to non-discrimination for exercising your rights

We do not sell personal information to third parties. To exercise your rights, contact us at the information provided in Section 10.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Active Customers: Information retained while you are an active customer and for a reasonable period afterward
• Leads and Inquiries: Retained for up to 2 years or until you request deletion
• Payment Records: Retained for 7 years for tax and accounting purposes
• Marketing Communications: Retained until you unsubscribe

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: